Return & Refund Policy

At HerbaNutrix®, we prioritize exceptional quality and complete customer satisfaction.

1. How do I track my order?

After placing your order, you'll receive a tracking link via email. Check your inbox and ensure you've added "https://herbanutrix.com" to your safe senders list. For additional tracking support, you can visit Track Your Order. If you need further assistance, contact us at 0300-1091503 or send an email to herbanutrix@gmail.com.

2. How does our order verification process work?

Following your order placement on our website, our system automatically sends an SMS containing a verification link. You must click this link to confirm your order. Should you experience any issues with the verification link, please reach out to our customer support at 0300-1091503 or contact us via email at herbanutrix@gmail.com.

3. What are the exchange, return and refund policies for https://herbanutrix.com?

We accept returns within 07 days of purchase, provided the packaging remains unopened. If you've opened the package and aren't satisfied, please contact 0300-1091503 for guidance from our customer service team. You may choose from these return options:

Option 1

Return your items directly to our office at HerbaNutrix, Office # 03, Floor 3rd, Plaza #54, Mini EXT II, Bahria Town, Phase VII, Islamabad, Pakistan 46620. Upon receiving your returned products, we'll process your refund through Bank Account / Easy Paisa / Jazz Cash.

Option 2

Visit your local courier office and cover the return shipping charges. Once we receive your products at HerbaNutrix, we'll process your refund through Bank Account / Easy Paisa / Jazz Cash.

If you notice any product tampering, please preserve both the original product and its packaging. We'll provide detailed instructions for returning the item.

4. How do I return HerbaNutrix products if purchased from a different store?

For HerbaNutrix products bought through other online platforms, please follow their specific return and refund procedures.

If you purchased our products from one of our retail partners, return the item to that specific store following their return and refund guidelines.

  1. If you receive a package that appears to be opened or unsealed, please notify us immediately to prevent any potential claim disputes.

  2. These policies are exclusively applicable to deliveries made within Pakistan.

Important Notice: If you unfortunately receive a product that is damaged or defective, it is essential to provide clear photographic or video evidence demonstrating the issue within 03 days of delivery. This documentation is a mandatory requirement for us to effectively process your concern. Once we receive your evidence, our dedicated team will thoroughly investigate the matter and ensure an appropriate solution is provided.

We guarantee 100% quality assurance for all our products.